Our delivery charges are based on WEIGHT and POSTCODE for each item.
At checkout, enter your postcode and you will be given the delivery charge for your area. You will have this information before you reach payment stage.
Time estimates for delivery vary due to area.
For small items which can be sent out by courier, we anticipate these will arrive with you between 5 and 10 working days if in stock
All furniture items are delivered by two man van. We estimate delivery time between 15 and 20 days if the item is in stock.
You should note, however, that delivery timings are subject to route planning by our delivery team, and customer availability and these timings are given as a guideline only. In most cases, we hope to better these timescales.
In order to keep delivery charges as low as possible, our logistics company use a route planning system. Unfortunately, we cannot deliver on a particular day and time, as this would involve a one-off two man van delivery for one item from door to door, and the charge would be prohibitive. Orders are grouped together, and you will receive a telephone call from our logistics team approximately 48 hours prior to the suggested delivery day (Monday to Friday), with an approximate time slot. If this is not suitable, your order will go into the next delivery planning to your area and you will again receive a 48 hour notice call . This works successfully for most of our customers.
NOTE: Please read the section on inspection and retaining packaging for returns.
NOTE- Scotland, Highlands and Islands of Scotland, offshore islands including Isle of Wight and Isle of Man, and Northern Ireland: we cannot deliver to these postcodes at the normal delivery rates on our website for mainland England and Wales. Please contact us before making purchases from these postcodes, and we will be happy to obtain an individual delivery quotation.
Unfortunately, the website sometimes doesn’t recognise postcodes in these areas and if purchasing on the website, it may offer a mainland delivery charge and allow a purchase to proceed. If this happens, we will refund the purchase and get in contact with you to offer to obtain an individual delivery estimate for you to consider. We are sorry for any inconvenience this may cause.
Telephone +44 (0)1425 653031 for a delivery quotation
The Delivery Company we use for large items is:
PINNACLE STORAGE tel: 01920-485566
SMALLER ITEMS are dispatched by courier
Terms and Conditions of Delivery
You will receive a message from our couriers for delivery of furniture items. You will receive large items by two man crew.
We use specialist carriers for the delivery of our furniture. We are sorry but we cannot accept any claims for damage to products or property by our carriers and this will remain at purchaser’s risk. Smaller items may be sent by courier.
If the delivery is not successful for any reason, then a £40 charge may be made, if for example:
– The customer is not at home at the appointed time, despite arranging in advance
– The item ordered will not fit into the customer’s house.
-Please ensure that an adult is at the property during the time you arrange with our logistics company, and we would be VERY GRATEFUL if you did not ask our delivery drivers to wait for you to return if you have popped out, even if you are close by . We are charged for WAITING TIME and reserve the option to pass this charge on at £40 per hour or part. If there is no one home, and our drivers leave, then a new delivery arrangement will incur a new delivery charge.
Our delivery is to entrance hall of the property only.
Please do make sure that you have measured up when ordering, that items will fit! Our products are handmade and may vary by up to 5cm in size from approx. sizes given on the website: you should take this into account when measuring.
Please make sure that there is an adult present to check and sign for delivery. Any defects should be reported immediately to Customer Services and noted on the delivery sheet.
If there are poor weather conditions, the above timescales may be exceeded. The timescales stated, are a guide and we intend to aim to fulfil these: if, however, there are matters arising beyond our control with the delivery company, then you will be informed, and if the new timescale is not suitable, you would be offered a refund. We cannot accept any other losses or claims of any kind, relating to delivery times being exceeded.
Please note that if you request that the items be unpackaged on site, and the packing removed —then if for any reason, you wish to return the goods to us later, then you would need to arrange for them to be re-packaged for return to our depot.
Returning items which are not suitable
We hope you will enjoy your BLUE ISLE furniture. If for any reason you are not entirely satisfied, you may of course return it to us in unused condition, in original packaging. It should be clearly labelled and you should do the following
– Let us know by e-mail to firstname.lastname@example.org within 7 days of receipt that you do not want the item, or leave a message at 01425 653031 This will represent a cancelled order contract. Returned items must reach us within 28days of their being delivered if sent directly by the customer.
We will fully refund the cost of the goods, plus original delivery charge, but you will be liable for the cost of returning the item to us. A charge of £50 will be made for return of furniture items which have to be collected by van . Please see the note on timing of collections below. You may arrange for your own return of goods, in good condition, correctly labelled. A charge of £10 will be made for return of smaller, non heavy items eg lamps. Once the product is back with us and has been quality checked, the refund to you will be processed as soon as possible and within 30days of notice of cancellation.
We are sorry but we cannot accept returns not notified to us within the seven day period, except by our agreement.
If items are bespoke i.e. made for you in terms of size, finish, colour or fabric, then we cannot accept return.
Returning goods if they damaged or incorrect
We do our very best to make sure that goods arrive with you in good condition. However:-
If goods are visibly damaged at receipt, or not as ordered, you should either try to return with the delivery carrier, or notify the damage on the delivery note.
If you are unable to do this for some reason, then you should notify us in writing within 7 days, sending photographs of the damage if possible. We will then arrange collection.
You will not be charged for collection, but a refund or exchange of goods cannot be arranged until the goods have been received back at the warehouse, and have been quality checked.
Our liability for refund, will not exceed the original cost of the goods plus original delivery charge. No other claims for related loss,or storage/inconvenience can be accepted. We will collect the items as soon as possible, but please note that the collection will be arranged on the same ‘route planning’ basis as delivery, and so could take between 15-20 days depending on area, and customer availability. As with delivery, our couriers cannot offer collection on a specific date and time but will call to offer a collection time 48 hours prior:if this is unsuitable,they will offer another date when next in the area on the same basis.
WE HOPE THAT YOU WILL BE VERY HAPPY WITH YOUR PURCHASE, and with our very friendly returns process. However, unfortunately we can’t give refunds if the item is unwanted but we are not notified within 7 days, and it is returned after 28 days, or if damaged/incorrect items are not notified by telephone and writing within 7 days of receiving. Late notification to us of any problems could affect your refund. You will need to make sure that we can properly identify your returned goods. These points will not affect your statutory rights to return.
TIMING OF RETURNS
If you have asked us to arrange re-collection of items using our delivery team, then please do note that the timing of this will be the same as our original delivery timings – and will depend on the couriers being next in your postcode. We will collect the items as soon as possible, but please note that the collection will be arranged on the same ‘route planning’ basis as delivery, and so could take between 15-20 days depending on area, and customer availability. As with delivery, our couriers cannot offer collection on a specific date and time but will call to offer a collection time 48 hours prior:if this is unsuitable,they will offer another date when next in the area on the same basis. We will unfortunately not be able to accept any claims for inconvenience or storage caused by the timing of collection, for example if a customer can not accept the collection date or time offered. We will accept by arrangement, for a customer to send items back to our warehouse via their own courier provided they are packed in the original packing and there is no damage.
WE TRY TO GET IT RIGHT, but sometimes there is human error. If for any reason you receive an incorrect or part missing order, then we will arrange re-delivery as soon as possible, but our logistics company will still use the route planning system as above, and a re-delivery date will be offered to you the next time they are in your area. We are happy to cancel or refund if the timing does not suit, but will not be able to compensate any amount above the original cost of the item, if goods are not received within a customer’s own timescale.
SCOTLAND, Northern Ireland, Islands and Highlands: the terms of delivery above apply to mainland UK excluding Scottish postcodes. We can arrange deliveries to Scotland through an intermediary carrier which may take longer, do get in touch to discuss before purchase if possible. Please get in touch for a separate delivery quote prior to purchasing for delivery to Scofland, offshore islands and Northern Ireland. Please note that any delivery charges indicated on our website for these locations will have to be verified by our office as we need to obtain updated quotes at time of order.